Cancellation policy

Your subscription renews automatically until you cancel. When you select a subscription, recurring deliveries and charges follow the products, quantities, frequency, and price shown when you sign up and in your subscription confirmation.

Recurring charges and consent

The checkout offer identifies the subscription price, delivery frequency, any introductory discount, subsequent renewal terms, and applicable shipping and tax before you complete your purchase. By choosing a subscription and completing checkout, you authorize recurring charges on those disclosed terms. A one-time purchase does not enroll you in a subscription.

Your selected payment method is securely stored by the payment services used for your subscription and charged for each scheduled renewal. A discount limited to the first order does not automatically apply to later renewals. We will notify you of changes to recurring prices or other material terms before they take effect, as required by applicable law.

Manage, pause, skip, or cancel

Use Manage Subscription or the subscription-management link in your confirmation email to view your next charge date and manage your subscription. You can change the schedule, skip a delivery, pause, or cancel future renewals at any time. If you cannot access the portal or need help, email support@frankynu.com.

To prevent your next renewal order, complete the change or cancellation before your next scheduled charge. Contact support as early as possible if you need assistance. Canceling the subscription stops future charges but does not automatically reverse a payment already processed or stop an order already being prepared.

Returns and order problems

Your first subscription order is covered by the same 30-day money-back guarantee as a first one-time order, including opened or used products. Subscription renewals and repeat orders are not covered by the satisfaction guarantee. Damaged, defective, incorrect, unshipped, or undelivered orders remain eligible for the applicable remedies. See our Refund Policy and Shipping Policy.

Preorders

If you purchase an item specifically offered as a preorder, payment is collected in full at checkout and the estimated shipment date is shown on the product page and in your confirmation. Preorder cancellations, delays, and refunds are governed by our Pre-Order Policy. A preorder does not by itself enroll you in a recurring subscription; any subscription must be separately selected and disclosed at checkout.

Your consumer rights

These terms do not limit any cancellation, refund, or other rights that cannot be excluded under applicable law.

Contact Franky

Franky Nutrition Inc.
1007 N Orange St. 4th Floor, Suite #4390
Wilmington, Delaware 19801, United States
Email: support@frankynu.com
Phone: +1 (786) 442-1243
Support hours: Monday–Saturday, 9:00 a.m.–6:00 p.m. US Eastern Time.

This is our business address. Please contact us for return instructions before sending any products; the business address is not a return authorization.