Refund policy

First order? Try Franky for 30 days. Your first order is covered by our 100% money-back guarantee, including products you have opened or used. Contact us within 30 days of delivery to request a refund and receive return instructions. We cover approved return shipping.

Your first-order guarantee

The guarantee applies to your first purchase from frankynu.com, whether you choose a one-time purchase or a subscription. Subscription renewals and subsequent purchases are not covered by this satisfaction guarantee. Opening or trying a product does not make your first order ineligible.

For an eligible first-order return, we refund the amount you paid for the returned items, including applicable tax. If you return your entire eligible first order, we also refund the original shipping charge. Free gifts have no separate cash refund value. We do not deduct a return shipping charge or restocking fee.

How to request a return

Email support@frankynu.com or contact our live chat within 30 days of delivery. Include your order number and tell us which items you would like to return. You may share feedback, but dissatisfaction does not require proof. Our team will provide a prepaid return label and instructions. Please contact us before sending anything back and use the label we provide.

Your request must reach us within the 30-day window; a later reply from our team does not make a timely request ineligible. Follow the return instructions and keep your shipping receipt and tracking details. Do not send products to our business address without return instructions.

Refund timing

We will email you after receiving and inspecting an authorized return. Approved refunds are processed to your original payment method within 5–10 business days after approval. If we confirm that no return is needed, the same timing runs from that confirmation. Your bank or payment provider may take additional time to post the funds. Contact support@frankynu.com if a refund is missing after the expected period.

Refunds for canceled, unshipped orders affected by a shipping delay follow the timing in our Pre-Order Policy or the applicable shipping-delay rules, rather than the return inspection timeline above.

Repeat orders and subscription renewals

Repeat purchases and subscription renewals are not eligible for change-of-mind returns under our first-order guarantee. Cancel or change your subscription before the next scheduled charge through Manage Subscription. If you need help, contact support@frankynu.com as soon as possible.

Canceling a subscription stops future renewals; it does not automatically cancel or refund an order already charged and being prepared. This restriction does not affect your first-order guarantee or your rights concerning damaged, defective, incorrect, unshipped, or undelivered items. See our Subscription Policy for details.

Damaged, defective, incorrect, or missing items

If there is a problem with your order, email support@frankynu.com with your order number and a description. Please report visible damage, missing items, or an incorrect product within 7 days of delivery where possible and include photos if available. Reporting promptly helps us investigate; this request does not remove any rights you have under applicable law or exclude defects discovered later.

We will investigate and arrange a replacement or refund where appropriate, at no additional cost to you. If a return is needed, we cover return shipping. These remedies apply to first orders, repeat orders, and subscription renewals. For a package that has not arrived, see our Shipping Policy.

Exchanges and gifts

We do not offer direct exchanges. Contact us about an eligible return before placing a replacement order. Free promotional items have no independent refund value. Any instructions to return a gift included with a refunded order will be provided with your return authorization.

Your consumer rights

This policy describes our voluntary satisfaction guarantee and return process. It does not limit any refund, warranty, or other consumer rights that cannot be excluded under applicable law.

Contact Franky

Franky Nutrition Inc.
1007 N Orange St. 4th Floor, Suite #4390
Wilmington, Delaware 19801, United States
Email: support@frankynu.com
Phone: +1 (786) 442-1243
Support hours: Monday–Saturday, 9:00 a.m.–6:00 p.m. US Eastern Time.

This is our business address. Please contact us for return instructions before sending any products; the business address is not a return authorization.