Shipping policy
We ship within the United States, including all 50 states, from our warehouse in Georgia, USA. Available delivery methods and the total shipping charge are shown at checkout before you pay.
Shipping rates and transit estimates
| Method | Shipping charge | Estimated transit after shipment |
|---|---|---|
| Standard | Free on qualifying orders of $50 or more; $4.95 below $50 | 3–5 business days |
| Express, where available | $9.95 | 2 business days |
Qualifying subscription deliveries may receive free standard shipping, including below $50, when shown at checkout. Shipping eligibility, any promotion, and your final shipping total are shown at checkout. Transit estimates are separate from order processing and can vary by destination and carrier. Express shipping speeds up transit; it does not remove processing time or change a preorder shipping date.
Processing and tracking
In-stock orders are normally processed within 1 business day, Monday–Saturday, excluding holidays. Orders placed before 12:00 p.m. US Eastern Time, Monday–Saturday, are normally processed the same day. Shipping and delivery dates are estimates unless we expressly state otherwise at checkout.
You will receive an order confirmation after checkout and a tracking email within 24 hours after your package leaves our warehouse. Carrier tracking may take time to show the first scan.
Preorders and mixed orders
A preorder ships according to the estimated shipment date shown on its product page and in your confirmation, rather than our normal in-stock processing timeline. Read our Pre-Order Policy for payment, cancellation, and delay details. If an order contains both in-stock and preorder items, contact support@frankynu.com for the shipment schedule; items may ship separately.
Address changes and order cancellation
Contact support@frankynu.com immediately if you need to change an address or cancel an in-stock order. Fulfillment starts quickly, so changes or cancellation may no longer be possible once preparation has begun. We cannot redirect a shipment after carrier pickup. Preorder cancellations and cancellation rights arising from shipment delays follow the Pre-Order Policy and applicable law.
For recurring purchases, canceling your subscription through Manage Subscription stops future renewals. It does not automatically cancel an order already charged. See our Subscription Policy.
Shipment delays
If we cannot ship within the timeframe we stated, we will notify you no later than that timeframe, explain the delay, provide a revised shipment date if available, and give you the option to accept the delay or cancel the unshipped order for a full refund. We will obtain consent to further delay as required by applicable law. If we cannot fulfill the order or do not obtain required consent, we will cancel the affected unshipped items and refund them.
Refunds for cancellations required by these shipping-delay rules are processed within 7 working days to the original payment method, unless applicable law requires a different period. A fully unshipped order receives a refund of the full amount paid, including shipping and tax. For a partially shipped order, we refund the amount owed for the unshipped portion and any associated charges required by law.
Late, lost, or damaged deliveries
If tracking shows a delay or your package does not arrive within the estimate, contact support@frankynu.com with your order number. Check the tracking details, shipping address, and any safe delivery location; we will help investigate with the carrier. You do not need to wait an additional two days before contacting us.
A carrier handoff does not remove our responsibility to address an undelivered, damaged, defective, or incorrect order or your rights under applicable law. Where appropriate, we will arrange a replacement or refund. See our Refund Policy for reporting and return instructions.
Contact Franky
Franky Nutrition Inc.
1007 N Orange St. 4th Floor, Suite #4390
Wilmington, Delaware 19801, United States
Email: support@frankynu.com
Phone: +1 (786) 442-1243
Support hours: Monday–Saturday, 9:00 a.m.–6:00 p.m. US Eastern Time.
This is our business address. Please contact us for return instructions before sending any products; the business address is not a return authorization.
